Trauma Healing Training Program to Enhance The Role of Service Providers and Self-Awareness in Psychosocial Services

Abstract

Service providers assisting survivors of gender-based violence often face significant emotional pressure due to continuous exposure to clients’ traumatic experiences. This condition may lead to secondary trauma, emotional exhaustion, and a decline in service quality. This community service activity aimed to provide trauma healing training through psychoeducation, psychogames, and psychodrama for service providers in North Aceh to enhance their understanding of their roles, recognize potential psychological burdens, and increase self-awareness in delivering psychosocial services. The training was conducted over two days, on November 19–20, 2025, at Diana Hotel, Lhokseumawe. It was facilitated by the North Aceh Social Affairs, Women’s Empowerment, and Child Protection Office in collaboration with Malikussaleh University and Deztron Indonesia University. Participants included service providers, police officers, social workers, and healthcare professionals. The program was implemented through psychoeducation sessions, group discussions, ice-breaking activities, psychogames, and psychodrama exercises. The involvement of three students (Tiyo, Ghina, and Fida) contributed to the effectiveness of the activities. The training results indicated that participants gained a better understanding of the role of service providers, psychological symptoms that may arise while assisting survivors, and the importance of maintaining mental well-being. Participants also reported that the activities improved teamwork and motivated them to remain focused and emotionally healthy while delivering services. This program is recommended for continuous implementation as an effort to strengthen the capacity of service providers in North Aceh.